Frequently Asked Questions

Frequently Asked Questions

Privacy

Is my account information secure?


Yes. We follow industry standard terms. For full details please review our Privacy Policy.





Member Account

What do I do if I forgot the password to my account?


You can reset your password by clicking on the option "Forgot password?" on the Log In page.




How can I update my account information?


Log into your online account and go to "My Account" to make any changes.





Orders & Shipping

Where can I see my order history?


This should be available for viewing upon logging into your online account on the 'Member's Page', then click on 'My Orders' on the left hand side of the page.




Can I add items to my order after it has been submitted online?


No, any additional items must be placed on a new order.




I placed an online order but got a promotion code the next day, can I apply to my existing order?


No, once an online order is submitted we can't go back and apply promotion codes.




How can I track my package?


You will receive a shipping confirmation email with your tracking number. If you haven't received it within two business days, please check your junk/spam folder since depending on your email account settings, it may end up there, or contact us.





Billing


Returns


Technical Issues

What do I do if I have trouble with my online account?


If you are experiencing technical issues with your member account please call us at +1 (715) 514-2672.




Why is the website slow?


It could be your browser. We recommend that you have the latest version of your preferred browser and to clear your cookies history.





Contact Us

How can I contact Modern Aesthetics?


You can contact us calling us at +1 (715) 514-2672 or sending us an email to modernaestheticsec@gmail.com.





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Modern Aesthetics Clinical Skincare & Ac